Navigating complexity with Always on Compliance
Project Overview
Cover-More, part of Zurich’s global group, provides travel insurance and medical assistance services through a workforce that includes nurses, doctors and frontline coordinators around the world. Cover-More adopted Yellow Canary’s Always on Compliance (AOC)’s Pay Compliance solution, an automated payroll audit platform for ongoing compliance that continuously checks payroll outcomes against awards and agreements. The solution ensures proactive compliance, employee confidence and operational visibility.
Project Details
The challenge: Navigating complexity
Cover-More, part of Zurich’s global group, provides travel insurance and medical assistance services through a workforce that includes nurses, doctors and frontline coordinators around the world. For Gerarda Luck, Head of People Operations, payroll accuracy is non-negotiable. But in Australia’s industrial relations system, compliance is rarely straightforward.
“Australian awards are incredibly complicated. Compared to the US, UK, Malaysia or China, ours are way more complex. The more you learn, the more you realise there’s a lot more out there you don’t know.”
Having control over payroll compliance required more than checking payslips. It meant visibility across every award, agreement and contract.
“It’s ultra important that we pay our people appropriately, not even just correctly, but appropriately. If we don’t look after our employees, we won’t have a business.”
The solution: Always on Compliance
Cover-More adopted Yellow Canary’s Always on Compliance (AOC)’s Pay Compliance solution, an automated payroll audit platform for ongoing compliance that continuously checks payroll outcomes against awards and agreements.
“Yellow Canary’s Always on Compliance helps us go beyond assumptions and give peace of mind. It is a tool we use to stay on top of the details and gives me certainty that we’re doing everything we can.”