Implementation and Support Consultant

Team:
Customer
Location:
Hybrid
Role Type:
Full Time
Schedule:
Currently Recruiting
Customer
https://www.yellowcanary.com.au/open-roles/implementation-and-support-consultant

Implementation and Support Consultants are at the heart of onboarding our customers onto the YC platform, working closely with our Customer Success, Engineering and Data teams to ensure workforce compliance is made easy for the YC community, delivering exceptional customer experiences, and working on new products and features.

Your responsibilities will include:

  • Gather requirements: gather and evaluate customer requirements; ensure requirements aligned with the ‘YC Model’ and communicate and disseminate requirements internally.
  • Deployment and configuration: implement pay rules using our purpose-built platform, and manage the implementation of change requests and annual and other regulatory changes into our platform.
  • QA and test: help develop testing requirements to validate that configuration meets the customer requirements, carry out validation and testing against the requirements, and document accordingly.
  • Project and task management: using an agile approach, support the Customer Success team to track tasks and milestones to ensure there is organisation-wide visibility of status.
  • Document instructions: document requirements, instructions, and logic to support the configuration and implementation.
  • Improve, scale and automate: identify opportunities to improve, scale, and automate processes that deliver exceptional, high quality customer experiences.

A little about you

  • Strong analytical skills: attention to detail and accuracy are your jam.
  • Subject-matter expert: You have worked within the payroll, HR, workforce management or software space, or have worked in roles that have required you to identify, implement and enhance business processes in a professional setting.
  • Endlessly curious: You anticipate how decisions are made, persistently exploring and uncovering the needs of our customers and partners to understand how YC can make compliance easy.
  • Solution oriented: You own the problem. Proactively engaging internal customers with a consultative, solution-oriented approach in discovering new opportunities to improve processes. You have a proven track record of delivering and implementing solutions.
  • Resilient: A self-starter, you’re comfortable working within a fast-paced, collaborative, startup environment.

If you’re excited about this role, or Yellow Canary as a company, but don’t meet 100% of the criteria, we encourage you to apply anyway. If you need reasonable adjustments or would like us to use a preferred name or pronoun at any point in the process, please let us know.

Customer

Our customers are at the centre of everything we do, and our customer team embodies that value. They operate at the intersection of technology and customers, working closely with our data and engineering teams to help make workforce compliance simpler for the Yellow Canary community.