Account Manager

Yellow Canary is a fast-growing Australian RegTech company on a mission to make workforce compliance easy. Our platform helps employers ensure their teams are paid correctly and on time across a range of legislative obligations including awards, EAs, Long Service Leave, Payday Super, and the Holidays Act (NZ).

We're looking for an organised, customer-focused Account Manager to join our Customer team. You'll lead customer onboarding and implementation projects, working closely with our Product, Engineering, and Data teams to ensure workforce compliance is made easy for the Yellow Canary community.

You'll be the primary point of contact throughout the onboarding journey, responsible for bringing together the right people, processes and information to drive successful project outcomes. This role combines project management, customer relationship management, governance, and delivery coordination to ensure exceptional customer experiences and successful implementations.

This is a great opportunity for someone who enjoys working with customers, managing complex projects and making a meaningful impact in the payroll compliance space.

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🔧 What You'll Do

• ‍Customer Onboarding & Implementation: Own customer projects from sales handover through to completion, ensuring successful onboarding and implementation outcomes.
• ‍Project Management: Coordinate tasks, milestones, risks, dependencies and deliverables to keep projects on track and provide visibility across customers and internal teams.
• ‍Customer Relationship Management: Act as the primary point of contact throughout the project lifecycle, building trusted relationships and delivering an exceptional customer experience.
• ‍Project Governance: Manage customer communications, status updates, meeting preparation, project documentation, assumptions, decisions and project artefacts
• ‍Data Review & Analysis: Conduct initial reviews of client payroll data, identify gaps, develop project context and document logic aligned with Yellow Canary methodologies.
• ‍Quality Assurance & Validation: Review project outputs, understand key drivers and assumptions, support testing activities and validate outcomes before delivery to customers.
• ‍Scope & Sign-Off Management: Monitor project scope, manage change requests, maintain appropriate guardrails and coordinate customer approvals throughout key project stages.
• ‍Cross-Functional Collaboration: Work closely with Customer Success, Data, Engineering and Consulting teams to ensure successful project delivery and continuous alignment.
• ‍Communication & Coordination: Facilitate workshops, kick-offs, review meetings and stakeholder discussions, ensuring actions and decisions are documented and communicated effectively.
• ‍Process Improvement: Identify opportunities to improve, scale and automate delivery processes to create better customer outcomes and operational efficiency.
• ‍Commercial Awareness: Support project governance by monitoring project status, identifying risks and escalating scope, timeline or resource concerns.
• ‍Mentoring & Knowledge Sharing: Support Consultants and contribute to continuous learning and improvement across the team.

👀 About You

• ‍Customer-Focused: You enjoy building strong relationships and acting as a trusted advisor who understands customer needs and helps deliver successful outcomes.
• ‍‍‍Project Management Mindset: You are highly organised, proactive and comfortable managing multiple priorities, stakeholders and deadlines.
• ‍Team Player: You thrive in a collaborative environment and enjoy working cross-functionally towards shared goals.
• ‍Subject Matter Expertise: Experience in payroll, workforce compliance, HR technology, employment law, industrial relations, professional services or a related field is highly regarded.
• ‍Curious & Analytical: You enjoy understanding complex processes, analysing information and asking the right questions.
• ‍Solution-Oriented: You take ownership of challenges, identify practical solutions and continuously look for ways to improve outcomes.
• ‍Tech-Aware: Comfortable working with technology platforms, project management tools and customer systems.
• ‍Resilient: Adaptable and confident working in a fast-paced, growing business.

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❗Requirements‍

• Full working rights for Australia.
• Must reside in QLD, NSW, ACT or VIC.
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💛 Why Yellow Canary?

We're remote-first, with a Sydney office for those who prefer in-person collaboration. We value work/life balance, autonomy and a culture of continuous learning. You'll be empowered to shape your role and development pathway, supported by a genuinely talented and kind team.

If you're excited about this role or Yellow Canary, even if you don't meet 100% of the criteria, we encourage you to apply. If you need reasonable adjustments or prefer a specific name or pronoun during the process, just let us know.


Please email your CV to amanda@yellowcanary.com.au